Global CX Design Lead

Web Design
Company Description Building the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential. We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms. Our +1000 employees work in a flexible way, without dress code and in multicultural teams. By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment. Are you all in? Don’t be shy, apply! Job Description Reporting to the Head Marketing, you are the key point of contact for all the subjects related to the CX experience. Your role is to supervise the design of a best-in-class customer brand experience across our platforms & mobile apps over 30 markets in 10 languages. You will define the strategy to enhance our customers’ experiences throughout all types of interaction. As technical pillar, you focus on problem solving, analyze and understand behavioral and decision-making patterns. You identify customer grievances and organize work with transversal teams and projects to alleviate them. Ultimately, you create both functional and appealing experiences and features that address our clients’ needs and help us grow our customer base and our conversion rate. If you are: Creative, proactive, autonomous, organized and able to work in a fast-paced environment, Web Savvy with extensive background in designing global web trading platforms, Advocate for quality of user experience and passionate about web design and development. Key responsibilities You define the strategy for all touch points between Swissquote and its customers, As a project leader, you define specifications and the different milestones to reach your targets, You supervise the entire end-to-end customer experience design across our B2C & B2B products, You are in charge of the creation of scalable design solutions while simultaneously develop our Design System to ensure consistent client experience, You develop and embed CX methodologies in our design process, You act as a problem solver, challenge our process and ensure continuous improvement of our customer experience. Qualifications Degree in Marketing or Digital, Minimum 10-year experience in a creative/web design environment. Ideally with more than 5 years in the management of a web agency or in a corporate in-house team. Higher-education in CX/UX/Web design and strong knowledge of analytics tools, At ease with the following tools : Figma, Adobe Creative Cloud, Proven experience in managing large web projects, Comfortable in dealing with people from other teams and strong communication skills, Ability to communicate fluently in French and English are mandatory, any other language is an asset. Additional Information SQ4 Job Location: Global